32 articles, videos and guides for patients, doctors, pharmacies and labs.
Nothing. The patient account is and will remain 100% free. You only pay the fee for the consultation you book with the doctor.
You can pay online by bank card (CMI / CIH), wire transfer, or directly at the clinic. ANAM reimbursements (CNOPS, CNSS, AMO, RAMED) apply normally and Jivox transmits signed PDF supporting documents.
Yes. Encrypted connection (TLS), designed for Law 09-08 (CNDP). No data is shared with third parties without your explicit consent. See our privacy policy.
Yes, up to 6 hours before the appointment (default, configurable by the doctor). Click the WhatsApp confirmation link or go to your patient area.
Jivox sends 5 reminders (D-7, D-3, 24h, 4h, 1h) via WhatsApp + SMS. After 3 consecutive no-shows, your reliability score drops below 70 and some practitioners may require a deposit.
An encrypted HD video (LiveKit, TLS 1.3) directly in your browser — no app to install. The doctor sends the signed digital prescription at the end, and you can forward it to any pharmacy in one tap.
Yes — filter the directory by RAMED coverage. Affiliated doctors display a social rate or zero advance. See /couverture/RAMED.
From your patient area, open the prescription then click 'Send to a pharmacy'. Choose from the directory or type the name — the pharmacy receives the prescription in real time.
No. The AI assistant provides general, educational information about symptoms, red flags and when to seek care. It never diagnoses: only a healthcare professional can. In an emergency, call 15.
Yes. The public symptom checker and its AI assistant are free, require no account, and ask for no personal information. Your questions are not linked to any account.
90 days free to try. Then: Starter at 0 MAD/month (50 WhatsApp reminders), Practice at 299 MAD/month (5-touch anti-no-show + 500 WhatsApp + 100 SMS), and Clinic at 799 MAD/month (multi-practitioner + branding + API). See all plans on /pricing.
Under 24 business hours on average. We verify with the National Council of the Order of Physicians (CNOM). You can use the platform in demo mode during verification.
5 patient reminders across 3 channels: D-7 and D-3 on WhatsApp, 24h on WhatsApp+SMS, 4h on WhatsApp+SMS+human call queue for your assistant, 1h final SMS. If not confirmed at T-6h, the slot is released and offered to the waitlist. Reduces no-shows by 75% on average.
Yes via the REST API (Clinic plan or +199 MAD/month add-on). Full documentation on /developer. HMAC SHA-256 signed webhooks for events (appointment created, prescription signed, etc.).
Yes. Online payments are integrated (CMI / CIH). Jivox automatically calculates 20% VAT, ANAM reimbursements, and generates PDF invoices with your ICE/VAT.
Yes — from your portal, /services → uncheck 'Telehealth'. Patients will only see in-clinic slots.
Yes, for life. You receive incoming digital prescriptions from network doctors and appear in the /pharmacies directory. No commission, no card required.
SEO-optimized public storefront /p/‹you›, 500 WhatsApp + 100 SMS reminders for your campaigns, promo codes, loyalty program, storefront analytics. Pro pharmacies see on average +34% para-pharma revenue in 3 months.
In your portal, /storefront → check the 'On-call pharmacy' box. You immediately move to the top of your wilaya results and appear on /garde — the page patients consult when looking for an open pharmacy.
No commission on in-store sales. Commission applies only to prescriptions received via the Jivox network (5%, capped at 50 MAD/prescription).
From the lab portal: /orders/‹id› → drag-and-drop the PDF (or DICOM for imaging), enter values, reference ranges and interpretation, then click Publish. The prescribing doctor and patient are notified instantly via WhatsApp.
In your portal, /settings → enable the 'Home sample collection' option and set the fees (in MAD). You can also define service areas. The feature appears immediately in the directory and on your storefront /l/‹you›.
When a value exceeds critical thresholds (e.g., potassium > 6.0 mmol/L), the prescribing doctor receives a high-priority notification (WhatsApp + email + SMS) at the time of result publication. Covered by all Pro and Network plans.
Yes — Network plan or API add-on. We support HL7 v2 and FHIR R4. Test orders enter your LIS automatically, and results flow out to Jivox when validated by the biologist.
CMI/CIH bank card, wire transfer, automatic debit. Cash is accepted at the clinic — the digital invoice is generated automatically.
Patient: patient area → My consultations → Download PDF. Doctor: Doctor portal → /billing → Export. All invoices include ICE, VAT, and digital signature.
Yes for doctors with direct third-party billing. Invoices are sent electronically with SHA-256 signature, compliant with ANAM requirements. Average reimbursement time: 5 days for CNOPS, 14 days for CNSS.
Anytime, no hidden fees. Cancellation takes effect at the end of the current month. Your data remains accessible for 90 days then is deleted (except legal obligations — 10 years for medical data).
Personal area → Security → Enable 2FA. Compatible with Google Authenticator, Authy, 1Password. Mandatory for doctor/pharmacist/lab accounts (CNDP).
Click 'Forgot password' on the login page. A secure link valid for 30 minutes is sent to you. If the email doesn't arrive, check spam or contact [email protected].
Personal area → Privacy → Delete my account. Medical data remains archived for 10 years (CNDP legal obligation), but is sealed and inaccessible except by court order.
Personal area → Security → Active sessions. You see each connected device with IP, geolocation and last activity. Disconnect remotely in one click.
Direct support is reserved for Jivox account holders — create yours free in 30 seconds to open a secure conversation with our team or your providers.